Privacy policy

Privacy Policy

Last updated: 15 August 2026

214 Ceramics and Bathrooms Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through our website, why we collect it and how we use it.

1. Who We Are

214 Ceramics and Bathrooms Ltd provides bathroom renovations, wetrooms and professional tiling services across Hampshire and surrounding areas.

Contact details:

214 Ceramics and Bathrooms Ltd
8 The Calvert Centre
Winchester
SO21 3BN
United Kingdom

Email: contact@214ceramicsandbathrooms.co.uk
Telephone: 07710 697997

2. Information We Collect

When you contact us through our website, by telephone, email, WhatsApp, Facebook or Instagram, we may collect:

  • Your name

  • Telephone number

  • Email address

  • Property address or project location

  • Information about your proposed project

  • Photographs, measurements or plans you provide

  • Details needed to prepare a quotation or carry out agreed work

Our website may also collect technical information such as your IP address, browser type, device information, pages visited and cookie preferences.

We do not take payments, process orders or create customer accounts through this website.

3. How We Use Your Information

We may use your information to:

  • Respond to your enquiry

  • Discuss and assess your project

  • Arrange a property visit

  • Prepare and manage quotations

  • Carry out agreed services

  • Communicate with you during and after a project

  • Maintain business, accounting and warranty records

  • Improve our website and advertising

  • Meet our legal and regulatory obligations

4. Our Lawful Basis

We process personal information when:

  • It is necessary to respond to your enquiry or prepare for a contract

  • It is necessary to carry out an agreed contract

  • We have a legitimate business interest in managing enquiries, improving our services and protecting our business

  • We must comply with a legal obligation

  • You have given your consent, where consent is required

You may withdraw your consent at any time by contacting us.

5. Cookies and Website Analytics

Our website is hosted by Shopify. Shopify uses essential cookies to operate and secure the website.

With your permission, additional cookies or similar technologies may be used for website analytics and advertising, including services provided by Meta or other analytics providers. These technologies may collect information about how you use the website and the device you use.

You can accept, reject or change your cookie choices using the cookie banner or the Cookie preferences link in the website footer.

6. Sharing Your Information

We may share information only when necessary with:

  • Shopify and other website or technology service providers

  • Email, communication and file-storage providers

  • Analytics or advertising providers, subject to your cookie choices

  • Accountants, insurers and professional advisers

  • Trusted tradespeople or subcontractors involved in your project

  • Government bodies, regulators or law-enforcement authorities when legally required

We do not sell your personal information.

Some service providers may process information outside the United Kingdom. Where this happens, appropriate safeguards are used to protect your information.

7. How Long We Keep Your Information

General enquiries that do not proceed may normally be kept for up to 24 months after our last communication.

If you accept a quotation or we complete work for you, relevant quotations, invoices, communications and project records may normally be retained for up to six years, or longer where required for accounting, tax, warranty, insurance or legal purposes.

Information will be securely deleted when it is no longer required.

8. Your Rights

Depending on the circumstances, you may have the right to:

  • Request a copy of your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your information

  • Restrict how your information is used

  • Object to certain uses of your information

  • Withdraw your consent

  • Request the transfer of information you provided

To exercise any of these rights, contact us at:

contact@214ceramicsandbathrooms.co.uk

You can also complain to the Information Commissioner’s Office through www.ico.org.uk.

9. External Links

Our website may contain links to external websites, including Checkatrade, Facebook, Instagram or WhatsApp. We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this privacy policy when our services, website or legal obligations change. The latest version will always be published on this page.